| The Application Performance Factory (APF) from CAIL is the first product in the world to deliver true Business Service Management (BSM) all the way to the user's desktop.
APF
passively generates a real-time Adaptive Customer Experience Index
(ACEI) by using advanced mathematical algorithms, so it knows when the
end-user's IT Experience is impacted, often before the end-user is even
aware. At the same time, the
network, system and application Key Performance Indicators (KPI) are
ctantly collected and analyzed with algorithms that understand and
learn what is normal. When deviations in the performance of the
KPI's are recognized, a series of forensic detail gathering is
automatically generated, to make troubleshooting fast and accurate.The
combination of real-time adaptive and predictive intelligence, ultra
high-speed data access, and line-speed threshold variability combine to
place APF in a division all by itself: uniquely suited to identify and
help resolve compliance and performance challenges in near real time. No
other product in the Business Service Management space can offer the
insight needed to establish customer satisfaction for every user in the
enterprise. CAIL offers a
number of services to assist our customers and partners in successfully
implementing and managing Application Performance Factory. These include: Training, Support, and Professional Services. Training: CAIL offers training on APF to enable customers optimize their success. Support:
CAIL's Customer Assistance Program (CAP) offers ongoing support. With
CAP customers can access phone,and email support as well as software
patches and updates as needed. Professional Services:
IT Operations Monitoring and Management Consulting Services
CAIL
provides Professional IT Operations Monitoring and Management
Consulting Services specializing in enterprise-wide implementations of:
• IBM Netcool
• HP Openview
• EMC|Smarts
• Aprisma Spectrum
• InfoVista
• Concord
• BMC
• Remedy
• Application Performance Factory
• Custom development
Our consultants provide extensive network management configuration and integration services with ITIL compliancy.
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